Effective Date: 5.5.26
Company Name: Giddy Up Cars is the trade name of BB&MH Investors LLC a FL limited liability company. In this policy, “we,” “us,” “our,” and “Giddy Up Cars” refer to BB&MH Investors LLC doing business as Giddy Up Cars
Website: go.giddyupcars.com
Contact: [email protected] | 727-349-1850
Address: 650 Cleveland St Suite 476, Clearwater, FL 33757

1. Introduction

Giddy Up Cars respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, complete a rental request form, rent a vehicle, communicate with us, or otherwise use our services.

This Privacy Policy is intended to apply to our car rental services, customer communications, website interactions, and SMS/text messaging communications.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

This may include:

Name

Email address

Phone number

Mailing address

Driver’s license information

Date of birth

Insurance information

Payment-related information

Rental reservation details

Vehicle pickup and return information

Emergency contact information, if provided

Other information you voluntarily provide through forms, calls, emails, text messages, or in-person interactions

Vehicle Rental Information

We may collect information related to your rental, including:

Vehicle rented

Rental dates and times

Pickup and return location

Mileage

Fuel level

Vehicle condition

Accident, damage, toll, ticket, or violation information

Rental agreement records

Website and Device Information

When you use our website, we may automatically collect certain information, such as:

IP address

Browser type

Device type

Pages visited

Date and time of visit

Referring website

Cookies or similar tracking technologies

3. How We Use Your Information

We may use your information to:

Process rental requests and reservations

Verify identity and eligibility to rent a vehicle

Prepare and manage rental agreements

Communicate with you about your rental

Send appointment, pickup, return, payment, and reservation reminders

Respond to questions or customer service requests

Process payments, deposits, refunds, fees, tolls, violations, or damage claims

Maintain business records

Improve our website, services, and customer experience

Send service-related communications

Comply with legal, insurance, regulatory, and contractual obligations

Protect our vehicles, business, customers, and legal rights

4. SMS/Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from Giddy Up Cars, we may send you SMS or MMS messages related to your rental inquiry, reservation, rental agreement, pickup or return instructions, payment reminders, customer service communications, or other service-related updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. You may request help by replying HELP or contacting us at 727-349-1850 or [email protected].

No Sharing of SMS Opt-In Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as necessary to provide and support our text messaging services, comply with law, or protect our rights.
Information sharing to subcontractors in support services, such as customer service, is permitted.

5. How We Share Information

We may share personal information only as reasonably necessary to operate our business and provide our services. This may include sharing information with:

Payment processors

Insurance providers

Vehicle service providers

Towing or roadside assistance providers

Background, identity, or driver eligibility verification providers

Customer relationship management or communication platforms

Website hosting and technology vendors

Legal, accounting, or professional advisors

Law enforcement, courts, regulators, or government agencies when required or permitted by law

We do not sell your personal information.

We do not share mobile opt-in data or SMS consent information with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to help operate the website, improve functionality, understand website usage, and support marketing or analytics.

You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business interests.

Rental transaction records, payment records, insurance-related records, and legal compliance records may be retained for longer periods as required or permitted by law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal, contractual, and business recordkeeping requirements.

You may opt out of SMS messages by replying STOP.

You may opt out of certain email marketing communications by following the unsubscribe instructions in those emails, if applicable.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Giddy Up Cars
650 Cleveland St, Suite 476, Clearwater, FL 33757
[email protected]

727-349-1850